1. How do I pay for my purchases?

 In U.K and USA, by bank deposit . After you have completed your selection, proceed to the checkout where you will be given the option to pay by bank deposit. You can do this online (via your own bank's website) if you are registered for online banking, or physically in a bank. In either case, quote your unique order number as reference as you make the payment. Do send us an email (sales@pharmacydirectkenya.com) confirming the payment and you can then leave the rest to us.

In Kenya, we accept payments by MPESA (Mobile Number 0722519082), or by cash  if collecting from the pharmacy in person.

(We are working on other payment solutions for a more global reach).

2. Can you arrange for me or my relative to see a doctor in Kenya?

 Yes we can! In a lot of cases, we strongly advise our clients to be reviewed by a specialist to ensure that their treatment is appropriate and current. We partner with leading consultants for both in-patient and out-patient treatments. Please note that our referral process is completely free and the patient makes the required payments direct to the doctor or hospital.

3. The drug I want is not listed on the website.

The drug may be listed under its scientific (generic) name; try typing the drug name (or part of the drug name) in the website's "Search Text box". For example, for a drug called "Candesartan 16mg", just type "Cande" in the "Search Text" box and it should give you the result.

If you still can't find your drug, it means it's yet to be added to our database; the database is quite dynamic and is constantly updated. In that case ,give us a call (+44 7932801969) or drop us an email (info@pharmacydirectkenya.com) and we will source the drug for you.

4. Where do I collect the medicines from?

  If you choose to collect the medicines from our pharmacy, you have a choice of  our three branches:

• Malibu Pharmacy,  Hurlingham Branch, Roughton Court ,Ground Floor, Argwings Kodhek Road (+254 20 2733626)
• Malibu Pharmacy, Agriculture House, Moi Avenue, Ground Floor (Tel +254 20 225 1522)
• Malibu Pharmacy, Vedic House ,Kaunda Street, Ground floor (Tel +254 203 18708)